Microsoft Knowledgebase Articles

The Microsoft Knowledge base articles are a comprehensive data base of information provied by Microsoft for users to troubleshoot their own problems which makes it an essential tool to have on hand if your computer software/hardware starts to play up. Now if you've ever been to their [site] and had difficulty locating the information or found your search returned a 0 result don't worry because you're not alone! If you have a quick read of [THIS] article you'll understand why. Like who knew that if you were running Windows ME and you had a hardware error message you had to enter in "kbwinme and kbhw and kberrmsg"!!!! Oh brother! But all that aside it's still quite a fickle wee contraption and the best results seem to be achieved when you search "By Product" (try not to use "All Microsoft Products"), then check "Keyword Search" and limit your words to begin with...adding more if it returns postive results to filter out what's irrelevant. Leave the remainding Search Options at the defaults set and away you go. If you have the time you might want to try the "Specific Troubleshooting Tool" option instead which is extremely good once you're in but not all products have this option available so it can be hit and miss. Either way whatever option you choose it won't hurt to keep your fingers crossed when you click the "GO" button...
If you want more information on Microsoft's idea of "keywords" these two articles are worth reading and printing off for future references...

[Q242450] How to Query the Microsoft Knowledge Base Using Keywords

[Q96132] How to Search for Desktop System Articles by KBSubcategory

Listed on the following pages is a compliation of commonly used (and hard to find!) articles so have a browse through the titles listed to see if any of them seem to match the problem you're experiencing or use CRTL+F and enter the key word to locate a specific subject. Links will take you directly to the Article concerned on Microsoft's site... Good Luck